Shipping

Where We Ship

We ship to AustraliaNew Zealand, UK and Ireland regularly. We can also ship to other countries. See below.

When We Ship

We ship our packages out on Monday, Wednesday and Friday each week.

Shipping Options

  • Letter Post
    This is the cheapest option. Reserved only for items that fit within a 20 mm thick box and weigh under 500 grams. Is not tracked and no signature confirmation will be available upon delivery.

The Federal Government announced it will soon move to implement temporary changes to delivery standards […] meaning Australia Post will deliver letters in metropolitan areas every second day.

Extending delivery time applies for regular intrastate letters up to an additional five days.

  • Parcel Post
    A tracked shipping option. Suitable for items that need to be tracked but not needed urgently. Signature on delivery is added as standard.
  • Express Post
    The fastest shipping method available by us. It is guaranteed for next day delivery for a select few locations. Destinations outside the Express Post network also stand to benefit from using Express Post. In our experience Express Post tends to cut delivery times to just 1 to 3 business days. Signature on delivery is added as standard.

Our Express Post service will continue to be our fastest postal delivery option for our customers – and we’ll continue to prioritise these deliveries. They just may not be delivered next business day every time.

This change is due to delays to our delivery services caused by the ongoing impacts of the coronavirus pandemic, including:

  • a significant increase in parcels that require manual sorting

  • social distancing measures in place at our facilities, which mean we can’t process items as quickly as usual

  • a significant reduction in the availability of passenger flights – which, in addition to our dedicated overnight airfreight network, also carry our parcels

Estimated Delivery Times for Capital Cities in Australia

Express Post

  • Adelaide – 1 day
  • Brisbane – 1 day
  • Canberra – 1 day
  • Melbourne – 1 day
  • Sydney – 1 day
  • Perth – 1 day
  • Tasmania – 1 day

Parcel Post

  • Adelaide – 3 to 4 days
  • Brisbane – 4 days
  • Canberra – 2 days
  • Melbourne – 4 days
  • Sydney – 2 days
  • Perth – 5 to 6 days
  • Tasmania – 5 to 6 days

Letter Post

  • Adelaide – 2 to 6 days
  • Brisbane – 2 to 6 days
  • Canberra – 2 to 6 days
  • Melbourne – 2 to 6 days
  • Sydney – 2 to 6 days
  • Perth – 2 to 6 days
  • Tasmania – 2 to 6 days

More detailed estimates on delivery times can be obtained by visiting https://auspost.com.au/parcels-mail/calculate-postage-delivery-times and entering the postcode “2000” as the “from” value.

Estimated Delivery Times for New Zealand

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19.

  • Untracked – 1 to 2 weeks (Free)
    We personally recommend this option. It is cheap and very reliable. Even though it is untracked, we have never lost a package using this option. If your package does not arrive after 22 days (3 weeks), just notify us and we will correct it. Shipping time is not guaranteed to be below 2 weeks. We estimate:
    • 20% of packages arrive within the 1st week
    • 70% arrive in the 2nd week
    •  10% arrive in the 3rd week
    • After the 3rd week contact us if it is still not there

Untracked, economy, mail service is no longer available for international orders.

Australia Post has suspended its “Economy Air” international delivery service for parcels to all countries effective 3 April and until further notice.

  • Tracked – 7 business days ($20)
    If you want the peace of mind of a tracking number and want to see your packages in around 5 days.

Guideline only: Estimated 8 – 15 business days

  • Express – 5 business days ($30)
    If you want the peace of mind of a tracking number and want to see your packages in around 3 days.

Guideline only: Estimated 5 – 10 business days

If you can wait, just use the untracked option.

Estimated Delivery Times for UK and Ireland

  • All Options – 8 business days ($5 for orders under $50, Free for orders $50 and above)

Guideline only: Estimated 15 – 30 business days

For more information visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times and enter the postcode “2000” as the “from” value.

Everywhere Else

If you do not live one of the countries listed above, just state your country as New Zealand in the order form and put your real address in the order comments. If we cannot or choose not to ship to that country we will give you a full refund within 48 hours. We will ship via untracked mail which takes about 1 to 2 weeks to get there. The world is a large place so in some countries with unreliable postal service it may take more time.